Anbex will refund any order in full, exclusive of shipping costs, if the
cancellation notice is received by email sent to firstname.lastname@example.org prior to
our shipping the order. Your name, billing address, phone number, and
order number must be included in your email cancellation notice.
For orders that have already been shipped, Anbex will refund the total
order amount, exclusive of shipping costs, only if the product is returned
to us within 14 days from the date of shipping and if the product is in
new condition and the cellophane outer wrapping is unopened.
Orders will not be refunded for product that has been opened or where the
cellophane outer wrapper has been cut or perforated.
For unopened product returns received after the 14-day grace period, a 15%
restocking/cancellation fee will be assessed in addition to the shipping
All refunds will be issued to the original credit card used to place the
order. In the case of orders paid for by check, the refund will be made
by check once the original check has cleared Anbex’s bank.